FREQUENTLY ASKED QUESTIONS

How soon in advance should I book a polaroid frame or sign to hire?


The sooner the better to avoid missing out! However, at least 2 weeks notice in most cases should be fine.




Why do I need to pay a bond?


Our polaroid frames, acrylic signs, easels, stands and floral arrangements are all multi use items, and used for all different types of events and special occasions. Should anything happen to one of our items during its hire period, the bond will be used to replace the item.




How do I get my bond back?


Once the item/s are returned on time and are deemed to still be in excellent condition, you will receive your bond back. We use PayPal as our payment method, so your bond money can returned quickly and easily.




I don't really know much about fonts. How do I choose?


We can offer suggestions to help you choose font styles that are right for your event.




Why do we need to pay the full amount at the time of booking?


Paying upfront at the time of booking secures your item for the date you need it. Receiving confirmation that the item is available when making an inquiry does not secure the item!




How will I know if I like the text, fonts and vinyl options before I pick it up?


At least 1 week prior to the pick up of your frame, you will be sent a digital mock up image. This will include the layout of text, and the apperance of your chosen font/s and adhesive vinyl colour/s. You will need to approve the digital mock up, or request a change, no less than 48 hours before the frame is due to be picked up. Please be respectful of this process as it takes time to create and transfer your vinyl onto the frame. If you do not provide a response to the digital mock up within this time frame, no changes will be made after. This will ensure that no material is wasted if you change your mind.




I would like a different font to the ones you have available. Is that possible?


Absolutely. If you require a specific font, just let me know either in the special requests section, via email or direct message exchages. Chances are I may already have the font, as I am a bit of a font addict! But, just in case I don't, can you please provide me with a link to the website it's available on so I don't have to go hunting for it :)




I would like a specific colour of adhesive vinyl, but it's not offered on your vinyl colours chart. Is that possible?


Absolutely! If you have a specifc colour that isn't offered on the vinyl colour chart I can definitely order what you need. I require at least 1 months notice if you do want a specific colour, just to give me time to order it in. Just make a note of it in the special requests section on the order form :)




How do I place a custom order?


Easy! Step 1: Once you've recieved a confirmation of availability, head to the ITEMS FOR HIRE page and add all the items you require to your cart Step 2: If you want to hire a custom polaroid frame, complete the POLAROID FRAME ORDER FORM. If you want to hire a custom acrylic sign, complete the ACRYLIC SIGN ORDER FORM Step 3: Head to the checkout to complete your payment to secure your items! We will then send you a confirmation email.




Do you do seating charts?


When working with adhesive vinyl, small text can be very tricky. For this reason, we don't offer seating charts made with vinyl. As an alternative, we have in the past created adhesive vinyl text for the headings of seating charts though.