FREQUENTLY ASKED QUESTIONS
How soon in advance should I book a polaroid frame or sign to hire?
The sooner the better to avoid missing out! However, at least 2 weeks notice in most cases should be fine.
Why do I need to pay a bond?
Our polaroid frames, acrylic signs, easels, stands and floral arrangements are all multi use items, and used for all different types of events and special occasions.
How do I get my bond back?
Once the item/s are returned on time and are deemed to still be in excellent condition, you will receive your bond back.
I don't really know much about fonts. How do I choose?
We can offer suggestions to help you choose font styles that are right for your event.
Why do we need to pay the full amount at the time of booking?
Depending how soon your event is, paying the full amount upfront at the time of booking secures your item for the date you need it. Receiving confirmation that the item is available when making an inquiry does not secure the item!
How will I know if I like the text, fonts and vinyl options before I pick it up?
At least 1 week prior to the pick up of your frame, you will be sent a digital mock up image. This will include the layout of text, and the apperance of your chosen font/s and adhesive vinyl colour/s.
I would like a different font to the ones you have available. Is that possible?
Absolutely. If you require a specific font, just let me know either in the special requests section, via email or direct message exchages. Chances are I may already have the font, as I am a bit of a font addict! But, just in case I don't, can you please provide me with a link to the website it's available on so I don't have to go hunting for it :)
I would like a specific colour of adhesive vinyl, but it's not offered on your vinyl colours chart. Is that possible?
Absolutely! If you have a specifc colour that isn't offered on the vinyl colour chart I can definitely order what you need.
How do I place a custom order?
Do you do seating charts?
When working with adhesive vinyl, small text can be very tricky. For this reason, we don't offer seating charts made with vinyl. As an alternative, we have in the past created adhesive vinyl text for the headings of seating charts if you would like your signage to have consistency.
Do you have a price list or do you provide quotes only?
Our items for hire page lists all the items in our range. If you click on each item there is a price break down and a description of the item. We have a set price for our items, but as each order is individual, the price may be lowered or raised depending on what is required.